Your privacy matters to us. Here's how we protect and handle your personal information.
At CortexCogni, we believe transparency builds trust. This privacy policy explains exactly how we collect, use, and protect your personal information when you interact with our user experience design services and educational programs.
We operate from Thailand and serve clients globally, which means we comply with both Thai data protection laws and international privacy standards. This isn't just about legal compliance – it's about respecting your right to understand what happens with your data.
We collect information in several ways, and we want you to know exactly what that includes:
When you reach out to us, we collect your name, email address, phone number, and company details. We need this to respond to your inquiries and discuss potential projects.
During consultations, we collect information about your business goals, current challenges, and project requirements. This helps us provide relevant advice and solutions.
We track which pages you visit, how long you stay, and what content interests you most. This helps us improve our website and understand what information visitors find valuable.
For educational programs, we collect academic progress, assignment submissions, and participation metrics. This enables us to provide personalized feedback and track your development.
Your information serves specific purposes in our business operations. We use your contact details to communicate about projects, send relevant updates about UX design trends, and provide customer support when needed.
Project information helps us develop customized solutions for your business challenges. We analyze website activity to identify popular content and improve our resource offerings. For learning programs, we track progress to ensure students receive appropriate guidance and support throughout their educational journey.
You have significant control over your personal information. Under both Thai privacy laws and international standards, you can exercise these rights:
To exercise any of these rights, simply contact us at contact@cortex-cogni.com. We respond to all requests within 30 days and provide clear explanations about any actions we take.
We implement multiple layers of security to protect your information. Our systems use encrypted connections, secure servers, and regular security audits to prevent unauthorized access.
All team members receive privacy training and sign confidentiality agreements. We limit access to personal data based on job responsibilities and monitor all data handling activities.
While we can't guarantee absolute security (no one can), we take reasonable steps to protect your information and notify you promptly if any security incidents occur.
We keep your information only as long as necessary for business purposes or legal requirements:
Maintained throughout project duration plus 3 years for portfolio references and potential follow-up work.
Stored for 2 years to track communication history and identify recurring interest in our services.
Kept for 5 years to provide transcripts, certificates, and career support references for graduates.
Anonymized after 26 months and used only for long-term trend analysis and website improvement.
As a business serving global clients, we sometimes transfer data internationally. When this happens, we ensure recipient countries have adequate data protection laws or implement additional safeguards.
We work with cloud service providers who maintain servers in multiple countries. These providers must demonstrate compliance with international privacy standards and sign data processing agreements that protect your information.
If you're located outside Thailand, your data may be processed in our Thai offices under local data protection regulations. We maintain the same privacy standards regardless of where your information is processed.
Our website uses cookies to improve your browsing experience and analyze site performance. Essential cookies enable basic functionality like remembering your preferences and maintaining secure connections.
Analytics cookies help us understand which content visitors find most useful and identify areas for website improvement. We use this information to create better resources and optimize our educational content.
You can control cookie preferences through your browser settings. Disabling cookies won't prevent you from accessing our content, but some interactive features may not function properly.
We work with carefully selected service providers who help us deliver better experiences. This includes email platforms for newsletters, analytics tools for website insights, and payment processors for learning programs.
These partners can only access information necessary for their specific services and must meet our privacy standards. We regularly review all third-party relationships to ensure continued compliance with privacy requirements.
We never share your information with marketing companies, data brokers, or other businesses for their own purposes. Any data sharing serves your interests and our legitimate business operations.
We review this privacy policy regularly and update it when our practices change or laws require modifications. Significant changes will be announced through email notifications and prominent website notices.
Minor updates, such as contact information changes or clarifications, will be posted directly to this page with updated effective dates. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
We're happy to discuss any privacy concerns or questions you might have.
Email: contact@cortex-cogni.com
Phone: +66 39 324 304
Address: 13-15, Sri Racha Nakhon 8 Road, Sri
Racha Sub-district
Sri Racha District, Chonburi Province, 20110, Thailand
We respond to all privacy inquiries within 2 business days and work with you to address any concerns promptly.